We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of watchand (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://watchandmatch.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Delivery is fast, the box is a little wrinkled, the clock is whole. Work well.
5 Aug 2019 18:38
While everything suits. I think that for the day i collected statistics and now gives more accurate data of pulse and pressure. Steps counts correctly
5 Aug 2019 11:48
Excellent hours for your money. Shipping-lightning.
5 Aug 2019 06:36
Well being, product quality!
4 Aug 2019 20:38
4 Aug 2019 10:34
Very good product arrive in 10 days
4 Aug 2019 04:44
Great product, just need a GPS integrated this watch to beat with anyone because it is perfect. Seller only sends products 100% Working and original.
4 Aug 2019 01:31
Got the watch just now, it looks good as displayed in the photos by supplier, connects fast, i am yet to see the accuracy, will write about that later, supplier is good, communicates well. But Ali direct shipping was terrible, they shipped it to Sweden that took around 11 days then it was shipped to Saudi Arabia that also took around 10 days moreover it was sent to the farthest branch of the post office not to the branch mentioned in my delivery address, and i had to go to the post office to get the product... In nutshell the shipping was terrible, i normally get the product in 10 days from normal shipping and Ali Direct Shipping is projected as special. please no more special shipping for my new orders
4 Aug 2019 01:30
Great watch. Purchase satisfied. All functions work. I recommend the product and the store. Plus star⭐️ For very fast delivery.
3 Aug 2019 14:11
The goods were delivered in 10 days to crimea. Thank you very much to the store, everything was done perfectly. I recommend
3 Aug 2019 13:40
3 Aug 2019 05:58
3 Aug 2019 05:45
The parcel went less than a month, the track was tracked, the watch came fully discharged, charge about 2 hours, the charge holds 16 days, the strap is very soft, you need to download the program on android in the market h band, the program is put in autostart, i have on xiaomi itself when breaking even when not pairing have to do manually, it's bad, when setting up the program asks to install your approximate blood pressure, after installation and measures in these cases))), +-, In short, the measurements are mainly from balda, today lay on the table and worked warning that the table has a high pulse)) sms and calls come perfectly, the days of the week in english, and all the inscriptions are very small except time, when disconnecting with the phone, in At the top of the clock there is a dash, if you can see, there are 5 desktops, in the sun there is only one, where the largest numbers vibro average, in principle the description corresponds, except data, well, the price is because it looks good, the filling is 3 points.
3 Aug 2019 05:11
The watch came quickly 14 days to tatarstan zelenodolsk. the packaging is a little wrinkled but the watch is whole with the h-bend application with ended immediately. prodovtsu many thanks.