We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of watchand (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://watchandmatch.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Delivery is very fast 8 days in udmurtia. the clock is normal, the camera is certainly so-so, the microphone is also not very, the interlocutor does not hear well.
5 Aug 2019 08:59
Good, sensor sensitivity is excellent
4 Aug 2019 07:01
3 Aug 2019 21:54
3 Aug 2019 05:34
Cute clock, there is russian language, the menu is a bit unusual, but everything is very clear, without sim card works fine on bluetooth. Loud, synchronization with the phone is good. Without chips and scratches, the only bit of crumpled box, but everything is whole. To irkutsk came in 18 days.
2 Aug 2019 03:02
Watch whole, pedometer stupidly seconds puts, discharged very quickly, but for such money another and did not expect! all is good! thanks to the store for the fast delivery
1 Aug 2019 21:31
Everything well arrived in perfect condition and store specifications, the only thing i haven't been able to do is see social media notifications with the recommended application.
31 Jul 2019 21:13
It works for chile. I recommend
31 Jul 2019 13:29
The store is super! Thank you very much! After placing the order changed my mind with the color, it changed without problems. Great. I recommend
31 Jul 2019 08:46
Received and am satisfied, thank you Will more shopping briefly Thank you
29 Jul 2019 12:21
The clock arrived very quickly, the packaging was a little mint, the clock was whole, the battery was charged, the phone work sim card did not insert. The only thing i can not figure out how to adjust the time and date how much did not set the current time and the date still runs for two days forward. The camera is so-so. And so the son for hours is very pleased. The store is well done!!! Recommend!!!!
26 Jul 2019 08:51
Delivery to ecb 10 days. thanks to the store. all intact and working.
26 Jul 2019 08:27
All super shipping 2 weeks, watch class, store well done all advise.
26 Jul 2019 07:42
Delivery to st. petersburg 12 days i think quickly thanks to the store
26 Jul 2019 07:36
In novosibirsk for 2 weeks came the parcel. The strap is not reliable. In the clock itself, too, you need to understand the phone does not connect.
26 Jul 2019 02:53
For the child will not go, it is not clear what smells, threw out.
25 Jul 2019 08:38
Very fast delivery!!! for 11 days came. all in integrity and safety!!! hours work. several kinds of dials. after a week of use, write off. store recommend!!!!!